Valhalla Tactical & Outdoor

 

ESTIMATED DELIVERY TIMES

Valhalla Tactical uses StarTrack (overnight to most locations from dispatch date) and Australia Post for Australia wide shipping.

We recommend entering a residential address when ordering. When delivering to PO Boxes and Parcel Lockers, buyers may experience shipping delays.

Some products are shipped from different warehouses and our estimated packing days are displayed on each product page.

FREE Shipping on all orders over $200*

Orders under $200 are a flat rate of $15*

*(This excludes very bulky or heavy items)

Delivery outside of Australia (International) – Quote basis. 

INCOMPLETE OR INCORRECT DELIVERY ADDRESS

If an incomplete address is provided at check out and your parcel is returned to sender, Valhalla Tactical accepts no responsibility for the costs of redelivery. A new shipping label for $15 will need to be purchased for redelivery by contacting our friendly warehouse staff on 07 3706 0817 (Ext. #1 for main office).

If the incorrect address is provided by the customer and the parcel has already been delivered, Valhalla Tactical accepts no responsibility for loss incurred. We can try our best to recover the package whilst it is in transit, however, accept no responsibility post-delivery to the incorrect address.

CHANGING DELIVERY ADDRESS, MISSED DELIVERIES AND RE-DELIVERY

If you discover an error with your shipping address or need to alter the delivery destination due to delays etc. we recommend that you contact our warehouse staff and advise them of the correct delivery details as soon as possible. You may only notify us of these changes prior to your order being dispatched.

Once an order is on its way, our system will generate an email advising you of the shipping method used and a tracking number where available. At this point, Valhalla Tactical can no longer make changes to the order or delivery address. However, you as the receiver can contact the courier provider to redirect your parcel at your discretion.

If no one is present to accept your order at the time of delivery and you have selected “no authority to leave” as a shipping option, the courier will normally leave a calling card requesting you contact them to arrange a re-delivery or to arrange pickup at the nearest post office. If a consignment is returned to us undeliverable (RTS - return to sender) and requires re-delivery OR in cases where the courier may require further payment for an attempted delivery or re-delivery, the customer will be required to pay the additional amount. Valhalla Tactical is NOT responsible for covering these additional charges, furthermore the original freight charge will not be refunded.

DELIVERY TO MILITARY BARRACKS

When delivering freight to a barracks we require a building number and the military unit (ie; 7RAR, 3CCSB) of the receiver. The post office on base will not accept freight if these details are not provided. If you live on base and fail to provide necessary delivery details, you will be responsible for incurring redelivery costs.

RISK OF LOSS

Valhalla Tactical accepts no responsibility for damaged or lost orders/theft after delivery by our couriers, although we will try our best in most cases to offer a discount for repurchase.

All items purchased from Valhalla Tactical are made pursuant to a shipment contract. This means that the risk of loss and title for such items are passed to you upon our delivery to the carrier. Customers who elect to have goods delivered to an address whereby the goods may be accepted or signed for by a 3rd party (i.e. post office, workplace, hotel, office building) accept all responsibility for location and recovery of the goods once the carrier has reported delivery to that address.

In the unlikely event of your parcel being stolen or lost in transit, please notify our warehouse staff at Valhalla Tactical, we will contact the shipping courier to lodge an investigation. The courier will determine if your parcel has been stolen or lost in transit. 

DAMAGED ON DELIVERY ITEMS:

If a product arrives damaged, please contact our warehouse team.

Please provide us with:

• Photos of the damaged sustained on the item.
• The packaging that it arrived in.

Depending on whether the damage is major or minor, you may be entitled to a refund, repair or replacement. 

Before returning the product to us, please take a photo of the damage for your own records.